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ROCKY POINT (PUERTO PENASCO) MEXICO
SPRING BREAK
1.800.997.9431
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Refund Policy

Our payment and refund policies for resort and hotels are below (please read the rental age restrictions under each resort or hotel):

Payment Policy

We accept credit card payments only (exception: BANK DEPOSITS are allowed). We break our payments down into two payments.

- At the time of booking a reservation, we charge 50% of the total reservation cost. 
- Within thirty (30) days of your arrival, we will charge the remaining balance of the reservation cost.
- Any reservation made within thirty (30) days of your arrival date will be charged in full.

Refund Policy and Cancellation Policy

- Confirmed reservations which are cancelled before thirty (30) calendar days of your check in date will result in a $150.00 cancellation fee. This will be subtracted from the initial payment.
- A cancellation within thirty (30) days will result in a charge of one-hundred percent (100%) of your payment
.

There are no refunds for early departures. THERE ARE NO REFUNDS for holiday dates which includes SPRING BREAK



Our payment and refund policies for our HOMES are below (you must be 25 years of age during Holidays to stay in one of the properties we offer - exceptions apply with the appropriate security deposit): 

We strictly enforce our policies; if you feel that you or your group cannot abide by the following policies, please contact us immediately.

Homes have their own holiday schedules. A list of recognized holidays can be found by clicking here. This is very important as there are NO refunds for holidays.

Payment Policy

A security deposit or a damage waiver is assessed for each home.  The security deposit can range from $250-$1,000 and is fully refundable if there is no damage when the property is inspected upon departure. Damage waivers are not refundable and are included in the total home price. Clients must still abide by all of our cancellation policies.

We accept credit card payments only:

Payment Policy 

- At the time of booking a reservation, we charge 50% of the total reservation cost.
(TOTAL charged includes rent, tax, and cleaning fee)

- Within thirty (30) days of your arrival, we will charge the remaining balance of the total reservation cost.
- Any reservation made within thirty (30) days of your arrival date will be charged in full, including the security deposit.

Reservations will not be held if the Booking Deposit or Balance Payments are not received by the respective due dates.

Refund Policy and Cancellation Policy

- Confirmed reservations which are cancelled before thirty (30) calendar days of your check in date will result in a $150.00 cancellation fee or 20% of the booking deposit whichever is more. This will be subtracted from the initial payment.
- A cancellation made twenty-nine (29) to fifteen (15) days prior to the scheduled arrival, the customer will forfeit the amount of the booking deposit. In the case of our homes, this amount is equal to $250.00.
- A cancellation within fourteen (14) days will result in a charge of one-hundred percent (100%) of your payment excluding the booking deposit
.

There are no refunds for early departures. THERE ARE NO REFUNDS for holiday dates (including SPRING BREAK). A list of recognized holidays can be found by clicking here.

 


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